Terms & Conditions
Shipping & Delivery Information
- Most in-stock products are shipped within 4-7 days of ordering.
- Free shipping for orders $150 or more in North America (Canada and USA ONLY) with the exception of Northwest Territories, Yukon, Nunavut, Alaska and Hawaii. A flat fee of $20 shipping and handling charges will be applied to all orders under $150 to North America with the exception of Northwest Territories, Yukon, and Nunavut in Canada and Alaska and Hawaii in the U.S. as there will be additional charges. Please email us at firstname.lastname@example.org for a quote.
- We do not ship on weekends or Canadian Holidays.
- International orders are requested to email us at email@example.com for shipping rates as they are contingent on your location and choice of purchase. We ship by FedEx, UPS and Canada Post.
Shipping and Handling Charges:
PUBLIC CUSTOMERS PLEASE NOTE that most merchandize WITH MANUFACTURER'S DEFECTS OR SHIPPING ERROR ONLY can be returned for an exchange or a refund within 20 days from date of delivery. We do not authorize returns or refunds for merchandize in good condition that you do not like, need or want anymore (the design, colour etc.), but that was correctly shipped. Please email us to obtain a return authorization number (RA) before you ship an item back. Returned items must be accompanied by an RA number, its original receipt, all its packaging materials, unused, and in mint condition. Full refund or exchange will be remitted for products shipped with manufacturer’s defects or shipping error with the exceptions of opened bed sheets, pillows and duvets. We reserve the right to reject a refund or an exchange if the returned item has failed our inspections or do not meet our policy. Please note that shipping, duty and brokerage and insurance fees are non-refundable. Generally, most returns will take 2-3 weeks to process. We do not honour any returns for merchandize purchased more than 6 months ago.
*The above Terms and Conditions are NOT applicable to Retailers.